Cancellation & refund

Cancellation, Return, and Refund Policy

Thank you for shopping with Shreenathji Glass. We value your satisfaction and want to ensure a transparent and efficient process for cancellations, returns, and exchanges.

1. Returns and Exchanges

a. Timeframe for Returns and Exchanges:
You may return or exchange products within 7 days from the date of purchase. After this period, unfortunately, we cannot offer you a refund or exchange.

2. Initiation of Returns or Exchanges

a. Contact Us:
To initiate a return or exchange, please contact our customer service team at [Insert customer service email here]. Kindly provide your order number, a brief description of the issue, and any relevant photos to assist us in understanding your request.

b. Instructions:
Our customer service team will guide you through the return or exchange process and provide you with the necessary instructions and shipping details.

3. Refund Processing Time

a. Processing Time:
Refunds for approved returns or exchanges will be processed within 7 days after we receive the returned item. Please note that the processing time may vary based on your original payment method and financial institution.

b. Confirmation:
Once the refund is processed, you will receive a confirmation email. The time it takes for the refund to reflect in your account may vary and is subject to your bank’s processing times.

4. Conditions for Returns and Exchanges

a. Product Condition:
Items must be unused, in their original packaging, and in the same condition as received.

b. Mandatory Opening Video:
An uncut, unblurred video focusing on the opening of the package is mandatory for processing returns.

c. Defective/Damaged Products:
Returns are only applicable for defective or damaged products.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item, and a replacement or refund will be issued upon verification.

6. Changes to the Policy

Shreenathji Glass reserves the right to update or modify this Cancellation, Return, and Refund Policy at any time. Changes will be effective immediately upon posting on our website.